Let's Review Your Memberships

Our Terms & Conditions

If you have any questions, feel free to message us. Always here to help!

Website Membership

Business Pro A-La-Carte Discount

Business Pro members receive 20% off Launch Kit a-la-carte graphic design. These projects are quoted on a per-project basis depending on the scope of work. Discount will be shown in the project estimate and invoices.

Website Updates

Update requests are to be submitted via ClickUp. Page content updates are typically done in 1-3 business days. New page development updates are typically done in 7-10 business days. At the end of the day, we're human beings located in Grand Rapids, Michigan, turnaround times may vary.

Blog, Portfolio & Job Listing Posts

As a Business Pro member, you have can send Launch Kit material that is to be posted on your blog, portfolio and job listing systems. Launch Kit is here to make updates to the collection and handle posting, but the member is responsible for writing their own articles.

Change Membership Plan

Members may upgrade or downgrade their website plan at any time. Downgrading plans may result in loss of features.

Membership Cancelation

Members are welcome to cancel their plan at any time if they are not happy with Launch Kit's service. Launch Kit will temporarily take down the member's website with the ability to reactivate it if the member wishes to reactivate their membership.

Website Hosting

All member websites are hosted via Webflow hosting services. Launch Kit is not responsible for any hosting-related technical difficulties, downtime, or data loss. Launch Kit will however represent the member and work with Webflow to troubleshoot any technical difficulties that may arise.

Portfolio Feature

Launch Kit will by default feature members' websites in its Portfolio. If a client wishes to not be present in the portfolio, Launch Kit will refrain from featuring them.

Graphic Design Membership

Design Queue

Design requests are fulfilled one at a time based on the order of your queue. Members are welcome to organize their queue based on priority.

Items Included

Small, medium and large items that are on our Graphic Design menu are included in your membership. Items not on the menu will be evaluated on a case by case basis. We are consistently adding new items to our menu.

Extra large items will be billed separately. Members receive a 50% discount on extra large items.

Turnaround Times

We are proud to have in-house, local designers. We aim to achieve the following turnaround times based on project size. See menu for project size. Turn arounds are not guaranteed, they are subject to vary based on demand.

Initial Design Time:
Small: 1-2 business days
Medium: 2-3 business days
Large: 3-4 business day
Extra Large: custom quoted

Membership Cancellation

Members are welcome to cancel anytime and keep the designs that Launch Kit has created for them. No hard feelings, you're welcome back anytime.

Social Media Management

Account Credentials

Account credentials are filed in Launch Kit's 1Password Teams vault as Secure Data. Secure Data are the data that we are not capable of decrypting under any circumstance. It includes all information stored within vaults in 1Password accounts. These data are encrypted using secure cryptographic keys that exist only in the possession and under the control of your Launch Kit team representatives.

Launch Kit is not responsible for technical difficulties or security breaches that arise due to 1Password.

Public Relations

Launch Kit is not responsible for any press, public relations or company news that is associated with social media activity that were approved by the member.

Posting Frequency

The stated posting frequency listed on the Content Membership webpage is a goal. This actual frequency is subject to change.

Content Membership

Media Ownership

Member has ownership rights to their photo and video content upon delivery of edited material. In the event that a membership is canceled, the member retains ownership of their edited photo and video content.

Raw photo/video files will be kept temporarily on local storage devices. If the members would like a copy of a raw file, Launch Kit can upload the file to Google Drive for easy sharing.

If membership is canceled, we recommend the member buys a SSD that Launch Kit can transfer footage onto before deleting raw files.

Unused deliverables do not carry over to the following month.

Production Scheduling

We ask that content production days are scheduled at least 48 hours in advance. Availability is subject to change based on your videographer or photographers schedule.

Production Time

Launch Kit is open Monday - Friday from 9:00 am to 5:00 pm. We schedule production days during this time frame.

Unused production time does not roll over to the following month.

Half days of production can be up to 3 active hours of time on site shooting content.

Production Travel

Displayed pricing is for local Grand Rapids, Michigan photo/video production. We are more than happy to travel outside our greater Grand Rapids, Michigan. For production time outside of greater Grand Rapids, Michigan, we bill miles driven x .95 cents.

We are also happy to travel via air for further destinations. Air fares, and overnight accommodations are to be paid for by member.

Production Frequency

The stated production days per month listed on the Content Membership webpage is a goal. This actual frequency is subject to change.

Content Delivery

Content will be delivered via Google Drive.

Contact Us

If you have any questions about this Policy, you can contact our team or write us by mail at:

89 Ionia Ave NW, STE 100
Grand Rapids, MI